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Fullmoon Technologies

APAC Field Briefing · LunaDesk & Luna AI

Private AI Support & Sovereign Helpdesk Economics.

Across Asia-Pacific, IT directors, customer operations leaders, and international school admissions teams face a dual crisis: per-agent SaaS helpdesk costs ($55–$115/agent/month) punish growing teams, while public AI chatbots risk leaking sensitive customer, citizen, or student data under Singapore PDPA, Thailand PDPA, and Australian Privacy Act mandates.

SECTION 01APAC Field Briefing · LunaDesk & Luna AI

Eliminating the Per-Seat SaaS Tax ($390/Mo Flat for Unlimited Agents)

Legacy helpdesks charge per agent seat plus extra per-resolution AI fees. A 25-person support, IT, and admissions team easily spends $30,000+ per year on ticketing software alone.

  • LunaDesk & Luna AI provides unlimited agent seats across IT, Admissions, Finance, and Customer Support for one flat rate of $390/month (or a $1,950 one-time self-hosted license).
  • Omnichannel inbox unifies Email, Live Web Chat, WhatsApp Business, and Telegram into a single collaborative workspace.
  • Built-in SLA escalation timers, department routing, and executive performance analytics come standard with zero per-seat add-ons.
SECTION 02APAC Field Briefing · LunaDesk & Luna AI

100% Private RAG AI Trained on Your Own PDFs, SOPs & Handbooks

Generic chatbots hallucinate policies. Luna AI uses Retrieval-Augmented Generation (RAG) indexed strictly on your organization's verified PDFs, tuition schedules, technical manuals, and SOPs.

  • Upload any PDF or policy document and Luna AI indexes vector chunks in seconds—answering customer, parent, or employee questions 24/7 in English, Thai, Bahasa, Tagalog, Chinese, or Spanish.
  • Agent Copilot sits inside every support ticket, drafting accurate, policy-cited replies for human staff with one click.
  • Zero data leakage: deploy on isolated cloud containers or 100% on-premises hardware with local Ollama LLM inference.
SECTION 03APAC Field Briefing · LunaDesk & Luna AI

Test Your Own PDF Live in 10 Seconds

Instead of sitting through weeks of sales calls, decision-makers can test Luna AI immediately using their own real handbooks or product catalogs.

  • Visit https://luna.fmtasia.com/ai-demo/ to upload any PDF and interact with a live private AI concierge and ticketing workflow immediately.
EXECUTIVE FAQKey Takeaways

Frequently Asked Questions

How much does LunaDesk & Luna AI cost compared to per-seat helpdesks?

LunaDesk & Luna AI costs a flat $390/month for Managed Cloud with unlimited agent seats, or a $1,950 one-time license for Self-Hosted deployment—saving organizations 70–85% compared to per-agent platforms.

Can we train Luna AI on our own PDF handbooks and internal SOPs?

Yes. You can upload PDFs, handbooks, pricing sheets, and technical manuals directly into the Luna AI Trainer, and the agent will answer questions strictly based on your verified documents.

Executive Advisory & Live Demo

Deploy This Architecture Across Your APAC Fleet

Book a 20-minute diagnostic call with Fullmoon APAC Advisory or test our live Luna AI & UEM sandbox today.