Deploy your own LunaDesk & 24/7 Luna AI Website Concierge, Corporate Digital Business Card & Conference Lead Suite, or Managed School/SME Private Cloud in under 48 hoursโwith zero data sent to OpenAI and full GDPR / APAC PDPA compliance.
Predictable monthly subscriptions backed by dedicated infrastructure, daily backups, custom subdomain routing, and direct APAC engineering support.
Your own custom-trained Website AI Concierge + Managed Omnichannel Helpdesk, Live Chat & Knowledge Base for Schools, Universities & SMEs.
Turn every conference handshake into a tracked CRM lead with branded executive digital cards, offline vCard QR codes, and 2-way contact capture.
Dedicated, fully managed open-source cloud applications with custom subdomains, SSL, daily backups, and APAC engineering support.
Traditional helpdesks like Zendesk or Freshdesk charge $89โ$115 per agent every monthโpenalizing schools and growing enterprises for adding IT, admissions, operations, and leadership staff. We deploy, brand, train, and host your entire Private AI Service Desk for a predictable flat monthly subscription.
Turnkey email-to-ticket helpdesk and branded customer portal for single-site schools, clinics, and SMEs.
support.yourdomain.com in your exact colors, fonts & dark mode.support@ or it@ mailbox + website contact forms.:: smart reply snippets.Complete multi-department service desk with Luna Private AI Copilot, Public Help Center, and Website AI Concierge.
/help): We structure and publish up to 15 initial Knowledge Base articles for you.Single-tenant dedicated server or on-premises deployment with SSO, custom API integrations, and priority L2 engineering.
Already have your own AWS, Azure, Google Cloud, DigitalOcean, or on-campus Proxmox/VMware server? Our engineering team will provision, brand, harden, and train the complete Service Desk + Knowledge Base + Local Luna AI Copilot directly inside your own infrastructureโwith zero recurring seat licenses.
Delivered turnkey in 5โ7 business days on any Ubuntu 22.04/24.04 LTS VM (minimum 8โ12 GB RAM recommended) with 30 days of post-launch hypercare included.
Request Self-Hosted Deployment →Every tier includes white-label branding in your exact colors and fonts, zero OpenAI data sharing, and full APAC PDPA & GDPR compliance.
| Capability / Feature |
Cloud Hosted
Essential
$199 / mo
|
โ
Most Popular
Professional AI
$349 / mo
|
Dedicated Cloud
Enterprise
$699 / mo
|
Your Own Server
Self-Hosted Build
$1,950 One-Time
|
|---|---|---|---|---|
| 1. Core Helpdesk, Portals & Licensing | ||||
| Included Support Agent Seats | Up to 5 Agents | Up to 20 Agents | Unlimited Agents | Unlimited Agents |
| Equivalent Zendesk / Freshdesk Cost | ~$445 / mo | ~$1,780 / mo | $4,500+ / mo | $0 / mo license |
| Custom Domain & White-Label Theme (Light & Dark) | โ Included | โ Included | โ Included | โ Included |
| Customer Self-Service Ticket Portal | โ Included | โ + Shared Org View | โ + Multi-Org Portal | โ + Shared Org View |
Branded Public Help Center & Knowledge Base (/help) |
Self-Service Setup | โ 15 Articles Migrated | โ Unlimited + Multilingual | โ 15 Articles Migrated |
| 2. Private AI Copilot, SLAs & Workflow Automation | ||||
| Luna Private AI Ticket Copilot (Auto-Triage & Reply Drafts) | โ | โ Included (Local LLM) | โ Dedicated AI Model | โ Installed on Your VM |
| 24/7 Website AI Concierge Chat Widget (1-Line Embed) | Optional Add-On | โ Trained on 50 Pages | โ Unlimited Pages/PDFs | โ Trained on 50 Pages |
| SLA Countdown Timers & Escalation Triggers | 2 Standard SLAs | โ Custom Dept SLAs | โ Multi-Calendar SLAs | โ Custom Dept SLAs |
1-Click Agent Macros, Ticket Templates & :: Snippets |
5 Templates / 10 Snippets | โ Full Dept Pack | โ Unlimited Custom | โ Full Dept Pack |
| 3. Integrations, Security & Managed Hosting | ||||
| Microsoft 365 / Google Workspace Email & Web Form Routing | Up to 2 Mailboxes | Up to 8 Dept Mailboxes | Unlimited Mailboxes | Unlimited Mailboxes |
| Enterprise SSO (Microsoft Entra ID / Google / SAML / LDAP) | โ | Google / M365 OAuth | โ Full SAML / LDAP / AD | โ Full SAML / OAuth |
| Infrastructure, Backups & Security Patching | Managed Cloud + Daily Backup | Managed Cloud + Monthly AI Refresh | Dedicated Single-Tenant VM | Your Server (Optional $149/mo Care) |
| One-Time Turnkey Implementation Fee | $490 | $950 (50% off Annual) | Waived on Annual | $1,950 All-Inclusive |
You don’t need a Linux sysadmin or AI engineer. Our APAC engineering desk builds, styles, and trains your entire support ecosystem from start to finish:
We provision your isolated container stack on support.yourdomain.com, apply your exact website colors, fonts, and logos (Light & Dark Mode), and connect your support emails.
We configure your department queues, custom SLA calendars (e.g. 15m P1 / 4h L2), auto-escalation triggers, 1-click ticket templates, macros, and :: canned snippets.
We publish your core FAQs & SOPs into your public /help portal and train your private Luna AI model so it drafts accurate replies from day one.
We conduct a live 45-minute training session with your team, embed the 1-line AI widget on your site, and provide ongoing managed hosting, backups, and AI tuning.
Explore how our Private AI Concierge & Smart Helpdesk handles incoming parent, student, and enterprise IT requests automaticallyโor log into our isolated Live Sandbox below to test both the Agent Desk and Customer Portal yourself.
Reads every incoming email or web ticket, matches your internal PDF playbooks, and writes a ready-to-send reply draft as an internal note in seconds.
Clients and school IT directors log in to open tickets, upload logs, and view all tickets across their organization in Light or Dark Mode.
Includes a custom-branded Knowledge Base (/help) with instant search so customers and parents resolve common L1 questions 24/7.
We maintain an isolated Demo Sandbox inside our live support portal pre-loaded with sample school & enterprise tickets. Choose either the Agent + Luna AI View or the Customer Self-Service View below:
Tell us which subscription suite you would like to test. Our APAC engineering desk will provision your custom AI Concierge, Team Digital Card Portal, or Managed Private Cloud within 24โ48 hours.
Complete the fields below. Your provisioning ticket is logged directly in our APAC Support Desk.
Thank you! Julian Forster & our APAC engineering desk have received your trial request. You can also fast-track your setup on WhatsApp below:
๐ซ View Your Ticket in the Support Portal →